Reference

What Governs Your Account and Access on easy4d

These legal terms set out how easy4d operates your account, handles your data, and determines access based on local law and eligible regions in Indonesia.

Account TermsData & PrivacyAccess by Local LawDANA, OVO, GoPay Wallet UseContact & Complaints
easy4d What Governs Your Account and Access on easy4d
LEGAL CONTACT PATHS

Reach Us About Any Policy Question

If you have a question about these terms, a data request, or a complaint about how your account has been handled, our support team is the right starting point. We handle legal and policy queries through the same channels as account support — no separate department, no long wait queues.

Live Chat Open the chat widget from any page on easy4d to raise a legal or policy question directly. Our team will log your query and respond with the relevant policy section.
Email Support For formal requests — data access, account closure, complaint escalation — email is the right channel. You will receive a written acknowledgement and a reference number for your case.
Account Help Centre The Help Centre in your account dashboard covers common policy questions including wallet linking rules, data retention periods, and how to request account changes.
ACCOUNT SECURITY STANDARDS

How easy4d Handles Your Data and Account Safety

Account security on easy4d is built around a few concrete practices. Your login is protected by OTP verification sent to the mobile number registered at sign-up — no third-party app required, just the code that arrives on your phone. Data transmitted during DANA, OVO, and GoPay transactions is encrypted in transit. We retain account records for as long as your account is active and for a defined period after closure, as required by our operational obligations. You can request a summary of what data we hold by contacting support through the channels above.

OTP Login Verification Every account login triggers an OTP to your registered mobile number. This applies on both mobile and desktop — the step cannot be bypassed, which prevents unauthorised account access.
Encrypted Wallet Transactions Connections between easy4d and your DANA, OVO, or GoPay wallet are encrypted. Your wallet credentials are never stored on our servers — only the linked account reference is retained.
Data Retention and Deletion We keep account data for the duration your account is open and for a set period post-closure. To request early deletion or a data summary, contact support with your registered account details.
Complaint Escalation Path If a support response does not resolve your legal concern, you can request escalation to a senior review. Reference your case number from the initial email acknowledgement when you do.

Common Questions About Rights, Data and Access

These are the questions we hear most often about account terms, data use, and legal access. If yours is not here, live chat or email will get you a direct answer faster than searching the page.

Yes. Access depends on whether it is permitted under the laws of your specific location. You are responsible for confirming this before opening or using an account.

You can. Send a data access request via email support with your registered account details. We will acknowledge the request and provide a summary within a reasonable timeframe.

Wallet references are retained for the post-closure period required by our operational obligations, then deleted. We do not use your wallet data for any purpose after account closure.

No. Withdrawals must go back to the same DANA, OVO, or GoPay wallet used for the original deposit. This is a fraud-prevention requirement and cannot be overridden.

We post an updated version on this page when changes occur. Continuing to use your account after an update is treated as acceptance of the revised terms.

Email our support team with a clear description of your complaint. You will receive a reference number. If the initial response does not satisfy you, ask for escalation using that reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.